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The Town shall provide notice that upon request it will provide a copy of the following policies, procedures and practices as required to any person under Accessibility Standards for Customer Service Ontario Regulation 429/07.
Town policies, practices and procedures on the provision of goods or services to persons with disabilities - including a policy on the use of personal assistive devices by persons with disabilities to access Town goods or services.
Service animals and support persons - Policy, practice and procedures with respect to the entry of service animals and support persons to those areas of the premises that are owned or operated by the Town, where such are open to the public.
Notice of temporary disruption - the steps that will be taken in connection with a temporary planned or unexpected disruption to facilities or services that persons with disabilities usually use to access Town goods or services.
Training - description of the Town policy on providing training on accessible customer service.
Feedback Process- description of the process for receiving and responding to feedback on the manner in which the Town provides goods or services to people with disabilities
Should the Town of Whitchurch-Stouffville be requested to provide a person with a disability any document noted in this section, the Town of Whitchurch-Stouffville will give the person the information contained in the document, in a format that takes into account the person's disability.
If a person with a disability asks for a document in a different format, staff will discuss what options are available to the individual and then agree upon the format the Town will provide.
The timeframe attached to the conversion process varies depending on the media chosen, the size, complexity and quantity of documents to be converted. Documents shall be returned in a timely manner depending on the factors previously noted. The conversion will be processed in-house whenever possible. When a member of the public requests a piece of Town documentation in an alternate format the department of origin shall be responsible for the cost of the conversion, materials and distribution, not the public requestor.