Facebook
LinkedIn
Twitter
Email
Notice of Service Disruptions shall be provided when facilities or services that people with disabilities usually use to access Town goods or services are temporarily unavailable or if the goods or service are expected in the near future to be temporarily unavailable, in whole or in part.
The Notice must include the following information:
a) The reason for and information about the disruption
b) Anticipated duration
c) Description of alternative facilities or services, if available
d) Contact information
When a disruption is known in advance or planned, a Notice of Disruption of Service will be posted two weeks prior to a service disruption whenever possible. Unexpected disruptions in service shall be posted as soon as possible.
Notices may be given by posting the information in a conspicuous place on the premises, on the Town's website or any other such method as is reasonable in the circumstances, for example:
a) On Town owned, leased or operated buildings or property, on the front doors.
b) In the local newspaper
c) After hours service line
d) Bulletin/Display Boards where appropriate
e) Voicemail where appropriate
f) For registered programs, participants will be contacted directly by phone or email
g) Or by other method as appropriate
Each department will appoint a designated person and back up person to be responsible for posting and maintaining the notice of service disruption.
Notices and signage will take into consideration the Clear Print Accessibility Guidelines from the CNIB which can be viewed here.
All service disruption notifications will be logged and recorded with the details of the service disruption and when the disruption was rectified. The department appointed person and/or backup person shall be responsible for maintaining the record.