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Accountability and Transparency

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Home/Town Hall/Council Meetings/Accountability and Transparency

The municipality actively encourages and fosters public participation and openness in its decision-making processes and stands by the following guiding principles:

  • Accountability - the municipality will be responsible to the public for decisions made, actions or inactions, and policies implemented.
  • Transparency - the municipality's decision-making process is open and clear to the public.

In November 2007, Council adopted an Accountability and Transparency Policy, which sets out guidelines to ensure the Town's governance, operations and activities are accountable and transparent in nature.

Service excellence and customer satisfaction are priorities for the Town. Our Public Complaint Handling Policy outlines the process we take and service standards for handling public complaints.

Code of Conduct and Integrity Commissioner


The Town of Whitchurch-Stouffville Council adopted the Council Code of Conduct on 7, 2017. On March 6, 2018, Council appointed Principles Integrity, through its principals Jeffrey A. Abrams and Janice Atwood-Petkovski, as the Town of Whitchurch-Stouffville Integrity Commissioner.

Principles Integrity is primarily responsible for ensuring the codes of behaviour and ethics governing elected public officials are objectively communicated and applied. This is a critical role in maintaining public confidence in Whitchurch-Stouffville's government.

  • Duties of the Integrity Commissioner
  • Code of Conduct - Questions & Answers
  • Code of Ethical Conduct for Members of Council (PDF)
  • Complaint Protocol for Council Code of Conduct (PDF)
  • The Formal Complaint Process (PDF)
  • The Informal Complaint Process (PDF)
  • Forms
    • Affidavit Form (complaint form) (PDF)
    • Council Member Information Statement (PDF)

Principles Integrity,
Jeffrey A. Abrams and Janice Atwood-Petkovski

(647) 259-8697
postoffice@principlesintegrity.org

Town of Whitchurch-Stouffville
111 Sandiford Drive
Stouffville, Ontario
L4A 0Z8

Tel: 905-640-1900
or 1-855-642-TOWN(8696)
Fax: 905-640-7957

  • Residents
    • A to Z Services
    • Accessibility and Inclusion
    • Animals
    • Applications, Licences and Permits
    • Building Fees
    • By-law Enforcement
    • Cannabis Information
    • Cemeteries
    • Community Calendar
    • View All
  • Recreation
    • 55+ Club
    • Adapted & Integrated
    • Advertising Opportunities
    • Camps
    • eNews
    • Facilities and Rentals
    • Fitness
    • Gymnasium
    • Leisure and Community Services Master Plan
    • View All
  • Business
    • Bid and Tender Opportunities
    • By-law Enforcement
    • Community Profile
    • Development Services
    • Economic Development
    • Map Gallery
    • Property Taxes
    • Roads
    • Talent
    • View All
  • Explore
    • Boredom Busters
    • Community Calendar
    • Community Grants
    • Culture and Heritage
    • Facilities and Rentals
    • Getting Here
    • Latcham Art Centre
    • Library
    • Map Gallery
    • View All
  • Town Hall
    • Available Property
    • Bid and Tender Opportunities
    • Budgets and Forecasts
    • Claims
    • Contact Us
    • Corporate Reports Strategies and Plans
    • Committees and Working Groups
    • Council Meetings
    • Departments
    • View All

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